Comp go boom--ETA
Mar. 1st, 2007 11:27 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
linden_jayI'll admit that I'm really not the best when it comes to computers. I'm pretty good with them operationally, but I don't know that much about them as machines, and I don't know much about one brand over another. I want them to work, and when they don't work, I want them fixed and fixed quickly, and I'm willing to be the guy who shells out the extra $200 for the 3 year warranty so that when things fuck up, it can be fixed. Sense and logic, right?
Except that despite the fact that we paid for the 3 year extended warranty, AH just got back from having to pay another nearly $200. $80 for them to try and save my stuff, if they have to do a complete and total burn it to the ground system restore (which I'm pissed about, but fine, we never got an external harddrive to do a backup of all my stuff, so I guess this is our penance) but the other $100? Because apparently this sounds like a software problem. And the extended warranty doesn't cover software problems.
What the ever-loving FUCK? I don't even... is this standard? What's the point of paying for the extended warranty if they're going to charge you all over again when you bring the damned thing in? I do NOT understand and I am confused and more than a little pissed off, although not quite as much as the Academic Husband, who just had to take the computer to Future Shop on the freakin' bus in the middle of a blizzard, and then argue with the guy at the store about this, lose the argument, and pay for them to fix the damned thing.
Going to watch Pride and Prejudice (BBC) with the boy. Colin Firth-therapy is clearly required.
Except that despite the fact that we paid for the 3 year extended warranty, AH just got back from having to pay another nearly $200. $80 for them to try and save my stuff, if they have to do a complete and total burn it to the ground system restore (which I'm pissed about, but fine, we never got an external harddrive to do a backup of all my stuff, so I guess this is our penance) but the other $100? Because apparently this sounds like a software problem. And the extended warranty doesn't cover software problems.
What the ever-loving FUCK? I don't even... is this standard? What's the point of paying for the extended warranty if they're going to charge you all over again when you bring the damned thing in? I do NOT understand and I am confused and more than a little pissed off, although not quite as much as the Academic Husband, who just had to take the computer to Future Shop on the freakin' bus in the middle of a blizzard, and then argue with the guy at the store about this, lose the argument, and pay for them to fix the damned thing.
Going to watch Pride and Prejudice (BBC) with the boy. Colin Firth-therapy is clearly required.
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Date: 2007-03-01 04:40 pm (UTC)Yeah, software is almost never covered, because I'd wager that most of the time, when it's something with the software, it's PEBKAC -- Problem Exists Between Keyboard and Chair. :-/ The harddrive goes? Not your fault. The motherboard decides it just wants to take a really long nap? Not your fault. Windows goes KERBOOM? Likely something you did. So extended warranties on computers cover the harddrive, the motherboard, all those components inside the box. They don't cover the software that gets installed. Sucks, but, well, usually it's something the user has done.
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Date: 2007-03-02 04:32 am (UTC)UGH UGH UGH. Stupid computers. Stupid computer people. And, if I'm the one who buggered it up, stupid me too.